Pembroke Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, ethnicity, gender/gender identity, sexual orientation or sex. The hospitals do not exclude people or treat them differently because of race, color, national origin, age, disability, ethnicity, gender, gender identity, or sexual orientation.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the applicable Civil Rights Coordinator as identified below.
If you believe that the hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, ethnicity, gender, gender identity, or sexual orientation, you can file a grievance with:
Stacey Burns, Civil Rights Coordinator
199 Oak St
Pembroke, MA 02359
781 829-7196 (Direct Line)
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.